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Frequently Asked Questions

Can I recharge if the JuiceBox goes offline?

Yes. When the JuiceBox is offline recharging your vehicle is still possible.

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Does the JuiceBox require maintenance?

No, the JuiceBox does not require maintenance, however routine safety checks of the equipment and the electrical circuit should be made.

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How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

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How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us is within JuicePass.

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Return and Refund Policy

If you are not 100% satisfied with your purchase, you can return the product for a refund within 30 days of the date you purchased it.

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What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions.

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