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Frequently Asked Questions

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What is Demand Side Response and how does it work

Demand Side Response programs allows energy consumers to earn from their flexibility: discover how it works and what are its benefits.

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FAQPage Electric mobility Companies Flexibility Solutions Demand Side Response
04 MAY 2023

What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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PAGE Electric mobility Companies Energy Consulting Services
04 JANUARY 2022

What happens if I cannot meet my demand response commitment?

Enel X shields its customers from any penalties associated with under-performance. While failure to meet your commitment may result in lower revenue from the program, you will never be required to make out-of-pocket payments.

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FAQPage Electric mobility Companies Flexibility Solutions Demand Side Response
02 JANUARY 2022

How often will I be dispatched for demand response?

Demand response events are triggered by imbalances between forecasted supply and actual demand on the electricity grid, making them rare and only used in states of emergency.

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FAQPage Electric mobility Companies Flexibility Solutions Demand Side Response
21 DECEMBER 2021

How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

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PAGE Electric mobility People
15 DECEMBER 2021
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