FAQ

What is an Energy Advisor and what do they do?

An energy advisor is a person who provides a company with the full spectrum of support in the management of all energy-related matters.

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faq Companies Sustainability Energy Consulting Services

17 JANUARY 2022

What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.

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faq Electric mobility People

14 JANUARY 2022

How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

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faq Electric mobility People JuiceBox

13 JANUARY 2022

If the charging station goes into an offline state, does it operate in a fail-safe mode?

If data connectivity is lost the JuiceBox will not enter a fail-safe mode, the JuiceBox will continue to operate/charge at the selected current value previously set within JuiceNet dashboard or the JuicePass App.

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faq Electric mobility Companies

11 JANUARY 2022

How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

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faq Electric mobility People JuiceBox

10 JANUARY 2022

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What is an Energy Advisor and what do they do?

What do I do if there is a car occupying a charging station, even if my App flags it as available?

How can I update the JuiceBox?

If the charging station goes into an offline state, does it operate in a fail-safe mode?

How do I contact Enel X for support if I am having problems with my JuiceBox?