Advisory & Insights

Frequently Asked Questions

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How can I update the JuiceBox?

Every JuiceBox that has a data connection such as Wi-Fi or Cellular will automatically update firmware and software over the air (OTA).

faq Electric mobility People JuiceBox

11 JANUARY 2022

Can I recharge if the JuiceBox goes offline?

Yes. When the JuiceBox is offline recharging your vehicle is still possible.

faq Electric mobility People JuiceBox

10 JANUARY 2022

Does the JuiceBox require maintenance?

No, the JuiceBox does not require maintenance, however routine safety checks of the equipment and the electrical circuit should be made.

faq Electric mobility People JuiceBox

07 JANUARY 2022

How do I contact Enel X for support if I am having problems with my JuiceBox?

If your JuiceBox is online and connected to JuicePass, the best way to contact us to offer feedback or request support

faq Electric mobility People JuiceBox

03 JANUARY 2022

What do I do if there is a car occupying a charging station, even if my App flags it as available?

Users who have completed their charge must clear the area to make way for others. Enel X is not responsible for any obstructions. If a car is blocking your access, we suggest you report this to the relevant authorities.

faq Electric mobility People

02 JANUARY 2022

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